Shipping policy
SHIPPING POLICY
Last updated: 11 August 2026
Thank you for shopping with Urban Horizon.
We work with trusted production and fulfillment partners to produce and ship some of our products. Because some products are made to order, production and delivery times may vary.
ORDER PROCESSING
After you place an order, your product may first need to be produced before it is shipped.
Orders are normally processed and prepared for shipment within the estimated processing time shown on the product page or at checkout.
Made-to-order products may require additional processing time.
SHIPPING TIMES
Estimated delivery times vary depending on the product, destination, shipping method and fulfillment location.
The estimated delivery time shown at checkout is the best indication of when your order is expected to arrive.
Delivery times are estimates and are not guaranteed. Delays may occur because of postal services, customs, weather, public holidays or circumstances outside our reasonable control.
SHIPPING COSTS
Shipping costs are calculated and displayed during checkout before you complete your purchase.
Shipping costs may vary depending on the destination, product, quantity and shipping method selected.
TRACKING
Where tracking is available, tracking information will be provided to you after your order has been shipped.
Please allow some time for tracking information to become active after the shipment has been dispatched.
DELIVERY ADDRESS
Please make sure that your delivery address is complete and accurate when placing your order.
Urban Horizon is not responsible for delays or additional costs caused by an incorrect or incomplete delivery address provided by the customer.
If you realize that you have entered an incorrect address, please contact us as soon as possible at info@urbanhorizon.uk.
Once an order has entered production or has been shipped, we may not be able to change the delivery address.
INTERNATIONAL SHIPPING
We may offer shipping to selected countries.
International orders may be subject to customs duties, import taxes or other charges imposed by the destination country.
Any applicable customs duties, import taxes or other charges are the responsibility of the customer unless otherwise stated at checkout.
CUSTOMS AND IMPORT DELAYS
International shipments may be delayed by customs authorities.
Urban Horizon cannot guarantee the time required for customs clearance.
Customers are responsible for providing any information required by customs authorities where applicable.
LOST OR DELAYED ORDERS
If your order appears to be delayed or lost, please contact us at info@urbanhorizon.uk.
We will review the shipment information and, where appropriate, work with our fulfillment or delivery partner to investigate the issue.
DAMAGED PACKAGES
If your package arrives visibly damaged, please contact us as soon as possible.
Where possible, please provide photographs of the damaged packaging and the product, together with your order number.
We will review the issue and provide appropriate assistance.
DELIVERY NOT RECEIVED
If tracking shows that an order has been delivered but you have not received it, please contact us at info@urbanhorizon.uk.
We will review the available delivery information and advise you on the next steps.
CONTACT US
If you have any questions about shipping or delivery, please contact us:
Urban Horizon
Email: info@urbanhorizon.uk
Website: www.urbanhorizon.uk
Last updated: 11 August 2026
Thank you for shopping with Urban Horizon.
We work with trusted production and fulfillment partners to produce and ship some of our products. Because some products are made to order, production and delivery times may vary.
ORDER PROCESSING
After you place an order, your product may first need to be produced before it is shipped.
Orders are normally processed and prepared for shipment within the estimated processing time shown on the product page or at checkout.
Made-to-order products may require additional processing time.
SHIPPING TIMES
Estimated delivery times vary depending on the product, destination, shipping method and fulfillment location.
The estimated delivery time shown at checkout is the best indication of when your order is expected to arrive.
Delivery times are estimates and are not guaranteed. Delays may occur because of postal services, customs, weather, public holidays or circumstances outside our reasonable control.
SHIPPING COSTS
Shipping costs are calculated and displayed during checkout before you complete your purchase.
Shipping costs may vary depending on the destination, product, quantity and shipping method selected.
TRACKING
Where tracking is available, tracking information will be provided to you after your order has been shipped.
Please allow some time for tracking information to become active after the shipment has been dispatched.
DELIVERY ADDRESS
Please make sure that your delivery address is complete and accurate when placing your order.
Urban Horizon is not responsible for delays or additional costs caused by an incorrect or incomplete delivery address provided by the customer.
If you realize that you have entered an incorrect address, please contact us as soon as possible at info@urbanhorizon.uk.
Once an order has entered production or has been shipped, we may not be able to change the delivery address.
INTERNATIONAL SHIPPING
We may offer shipping to selected countries.
International orders may be subject to customs duties, import taxes or other charges imposed by the destination country.
Any applicable customs duties, import taxes or other charges are the responsibility of the customer unless otherwise stated at checkout.
CUSTOMS AND IMPORT DELAYS
International shipments may be delayed by customs authorities.
Urban Horizon cannot guarantee the time required for customs clearance.
Customers are responsible for providing any information required by customs authorities where applicable.
LOST OR DELAYED ORDERS
If your order appears to be delayed or lost, please contact us at info@urbanhorizon.uk.
We will review the shipment information and, where appropriate, work with our fulfillment or delivery partner to investigate the issue.
DAMAGED PACKAGES
If your package arrives visibly damaged, please contact us as soon as possible.
Where possible, please provide photographs of the damaged packaging and the product, together with your order number.
We will review the issue and provide appropriate assistance.
DELIVERY NOT RECEIVED
If tracking shows that an order has been delivered but you have not received it, please contact us at info@urbanhorizon.uk.
We will review the available delivery information and advise you on the next steps.
CONTACT US
If you have any questions about shipping or delivery, please contact us:
Urban Horizon
Email: info@urbanhorizon.uk
Website: www.urbanhorizon.uk