Terms of service
TERMS OF SERVICE
Last updated: 11 August 2026
Welcome to Urban Horizon.
These Terms of Service apply to your use of the Urban Horizon website and to purchases made through our online store.
By using our website or placing an order, you agree to these Terms of Service. Please read them carefully before making a purchase.
1. ABOUT URBAN HORIZON
Urban Horizon is an online retail store offering products including apparel, hats, drinkware, phone cases and other lifestyle products.
For questions about your order or these Terms of Service, please contact us at:
Email: info@urbanhorizon.uk
Website: www.urbanhorizon.uk
2. PRODUCTS
We make every reasonable effort to ensure that product descriptions, images, colors and prices are accurate.
However, colors may appear slightly different depending on your device or screen.
Some products may be made to order and may therefore have different production and delivery times.
3. ORDERS
When you place an order, you are making an offer to purchase the products selected.
After your order has been received, you will receive an order confirmation by email.
We reserve the right to cancel an order where there is a genuine reason, such as an obvious pricing error, product availability issue, or suspected fraudulent transaction.
If we cancel an order after payment has been taken, we will provide an appropriate refund.
4. PRICES AND PAYMENT
All prices displayed on our website are shown in the currency selected at checkout.
You are responsible for providing accurate payment and billing information.
Payment must be successfully completed before an order can be processed.
5. SHIPPING AND DELIVERY
Delivery times and shipping costs are shown during the ordering process where available.
Delivery times are estimates and may be affected by circumstances outside our reasonable control, including postal delays, customs procedures, weather or other unforeseen events.
If your order is delayed or appears to be lost, please contact us at info@urbanhorizon.uk.
6. RETURNS AND REFUNDS
Our Returns and Refund Policy explains your rights and our procedures for cancellations, returns, refunds, faulty products and incorrect orders.
Nothing in these Terms of Service limits your statutory consumer rights.
7. FAULTY OR INCORRECT PRODUCTS
Products supplied to consumers must meet applicable legal requirements, including being as described, of satisfactory quality and fit for purpose.
If you receive a faulty, damaged or incorrect product, please contact us at info@urbanhorizon.uk.
Nothing in these Terms of Service excludes or limits any rights that cannot legally be excluded or limited.
8. MADE-TO-ORDER PRODUCTS
Some products may be produced specifically after an order is placed.
Where applicable, product pages may identify products as made to order.
Where a legal exception applies to personalized or made-to-order goods, cancellation rights may be affected. This does not affect your statutory rights regarding faulty, damaged, incorrect or miss described products.
9. INTELLECTUAL PROPERTY
All content on the Urban Horizon website, including logos, images, graphics, text and branding, belongs to Urban Horizon or is used with permission.
You may not copy, reproduce, modify or use our content for commercial purposes without permission.
10. WEBSITE USE
You agree to use the Urban Horizon website lawfully and responsibly.
You must not use the website for fraudulent, unlawful or abusive purposes or attempt to interfere with its operation or security.
11. LIMITATION OF LIABILITY
Nothing in these Terms of Service excludes or limits liability where it would be unlawful to do so.
In particular, nothing in these Terms limits your statutory consumer rights or our responsibility for faulty or miss described goods where the law does not permit such responsibility to be excluded.
12. CHANGES TO THESE TERMS
We may update these Terms of Service from time to time.
The version applicable to your order will be the version in effect when you place your order, unless a change is required by law.
13. GOVERNING LAW
These Terms of Service are governed by the laws of England and Wales, unless applicable consumer law provides otherwise.
14. CONTACT US
If you have any questions about these Terms of Service, please contact:
Urban Horizon
Email: info@urbanhorizon.uk
Website: www.urbanhorizon.uk
Last updated: 11 August 2026
Welcome to Urban Horizon.
These Terms of Service apply to your use of the Urban Horizon website and to purchases made through our online store.
By using our website or placing an order, you agree to these Terms of Service. Please read them carefully before making a purchase.
1. ABOUT URBAN HORIZON
Urban Horizon is an online retail store offering products including apparel, hats, drinkware, phone cases and other lifestyle products.
For questions about your order or these Terms of Service, please contact us at:
Email: info@urbanhorizon.uk
Website: www.urbanhorizon.uk
2. PRODUCTS
We make every reasonable effort to ensure that product descriptions, images, colors and prices are accurate.
However, colors may appear slightly different depending on your device or screen.
Some products may be made to order and may therefore have different production and delivery times.
3. ORDERS
When you place an order, you are making an offer to purchase the products selected.
After your order has been received, you will receive an order confirmation by email.
We reserve the right to cancel an order where there is a genuine reason, such as an obvious pricing error, product availability issue, or suspected fraudulent transaction.
If we cancel an order after payment has been taken, we will provide an appropriate refund.
4. PRICES AND PAYMENT
All prices displayed on our website are shown in the currency selected at checkout.
You are responsible for providing accurate payment and billing information.
Payment must be successfully completed before an order can be processed.
5. SHIPPING AND DELIVERY
Delivery times and shipping costs are shown during the ordering process where available.
Delivery times are estimates and may be affected by circumstances outside our reasonable control, including postal delays, customs procedures, weather or other unforeseen events.
If your order is delayed or appears to be lost, please contact us at info@urbanhorizon.uk.
6. RETURNS AND REFUNDS
Our Returns and Refund Policy explains your rights and our procedures for cancellations, returns, refunds, faulty products and incorrect orders.
Nothing in these Terms of Service limits your statutory consumer rights.
7. FAULTY OR INCORRECT PRODUCTS
Products supplied to consumers must meet applicable legal requirements, including being as described, of satisfactory quality and fit for purpose.
If you receive a faulty, damaged or incorrect product, please contact us at info@urbanhorizon.uk.
Nothing in these Terms of Service excludes or limits any rights that cannot legally be excluded or limited.
8. MADE-TO-ORDER PRODUCTS
Some products may be produced specifically after an order is placed.
Where applicable, product pages may identify products as made to order.
Where a legal exception applies to personalized or made-to-order goods, cancellation rights may be affected. This does not affect your statutory rights regarding faulty, damaged, incorrect or miss described products.
9. INTELLECTUAL PROPERTY
All content on the Urban Horizon website, including logos, images, graphics, text and branding, belongs to Urban Horizon or is used with permission.
You may not copy, reproduce, modify or use our content for commercial purposes without permission.
10. WEBSITE USE
You agree to use the Urban Horizon website lawfully and responsibly.
You must not use the website for fraudulent, unlawful or abusive purposes or attempt to interfere with its operation or security.
11. LIMITATION OF LIABILITY
Nothing in these Terms of Service excludes or limits liability where it would be unlawful to do so.
In particular, nothing in these Terms limits your statutory consumer rights or our responsibility for faulty or miss described goods where the law does not permit such responsibility to be excluded.
12. CHANGES TO THESE TERMS
We may update these Terms of Service from time to time.
The version applicable to your order will be the version in effect when you place your order, unless a change is required by law.
13. GOVERNING LAW
These Terms of Service are governed by the laws of England and Wales, unless applicable consumer law provides otherwise.
14. CONTACT US
If you have any questions about these Terms of Service, please contact:
Urban Horizon
Email: info@urbanhorizon.uk
Website: www.urbanhorizon.uk